I wrote this text somewhen during the last few weeks. After writing I thought it would be better to not directly publish it without calming down. Well, I had some rest and feel better now - but I'll publish it as I wrote it that...
At work we have an HP Color LaserJet 4600 that made some strange problems during the last months. The worst of all, the error was not persistent and could not be reproduced that easily. Some print jobs went through without any...
Alexander Kjerulf writes about Top 5 reasons why “The customer is Always Right” is wrong. I can agree with parts of what he writes: It's not worth to feel unconfortable with a customer. This applies to myself as a freelancer but...
Outlook Web Access (OWA) built in to the Exchange 2007 server shows a "change password" button in the options pane when a user is logged in. It is enabled by default, even if the password change functionality is disabled by...
Another episode about an issue we had with our Exchange 2007 setup. From one day to the other, Exchange stopped to recieve mails from our mail gateway. It refused every connection with the following error code:
452 4.3.1...
I read a blog of a callcenter/hotline/helpdesk employee that writes down tales of his job and the "daily insanity at the hotline". As I'm also working on some sort of a helpdesk, I sometimes feel with him as he writes of strange...
In the night from Tuesday to Wednesday this week, we had a night shift at tilllate. We've moved all servers to our new racks in a brand new cage. It was funny and hard work at the same time. See some pictures:
That's the...
Recently we encountered an issue that new staff was missing in the address list within Outlook. Due to this, the team leader couldn't open calendar or even free/busy information of his new team members. First we looked up the...
Joel Spolsky from joelonsoftware.com wrote a nice article with seven steps to remarkable customer support.
He wrote some ideas that are applicable to many different businesses - not just the IT. It's all about making your...
At tilllate.com we have a techblog where several people from the IT team write about technical stuff.
Silvan, our CTO, always tries to motivate us to write articles (so he doesn't need to write everything by himself). And today...
